We really hope that you love your face oil, but if for some reason you are not happy with it, and feel that your skin has not improved by using it, we will offer your money back. If you have a medical condition, please always patch test our products and consult with your medical practitioner ahead of starting a new product. If any irritation or redness occurs following the patch test, discontinue use immediately.
Our policy lasts 60 days from the date of receipt. If more than 60 days have lapsed since your purchase, unfortunately we cannot offer you a refund.
If you wish to return your products please contact firstname.lastname@example.org and we'll send you a returns label.
Our returns policy is not a sampling service. We can only accept product returns once per product over 365 days - and we reserve the right to say that our products may not be suitable for your skin and decline any further purchases from you.
Refunds exclude any delivery charges. We offer a maximum refund limit of £60 over any 365 day period.
To complete your return, we require a receipt or proof of purchase. Please always contact us first before initiating a return as the return address may be different from the address that your product was originally sent from.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It generally takes financial institutions 3 to 5 business days to process a refund, but may take longer in some cases, particularly for international payments.
Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com and we will be happy to help.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be posted to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
You should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item. We will not be responsible for returns that are lost.